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Welcome to the Resources for Sunglasses Online. Here you should be able to find all the resources you need for your designer sunglasses questions. At Sunglasses Online, we know that buying a pair of stylish designer sunglasses can be an investment, so we want to ensure your comfort with the online purchasing process, and your complete satisfaction with our products. For answers to commonly asked questions we get here at Sunglasses Online, please read the FAQ section below. If your question is not answered here, please don't hesitate to call us at 1-866-866-1948.
Frequently Asked Questions
How safe is it to order online with Sunglasses Online?
Yes! It is completely safe to order online with Sunglasses Online, because we are a reputable online retailer with security measures in place to keep your private information private! When you are making your purchase through our online cart system, our secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you would rather order your sunglasses by phone, please call our toll free number, 1-866-866-1948. If you would like to know about our safe information handling practices, please read our Privacy Policy.
What methods of payment do you accept at Sunglasses Online?
We strive to make it as easy as possible to purchase your new designer sunglasses here at Sunglasses Online. You can use the Google Checkout system or we accept the following credit cards: American Express, Discover, MasterCard, or Visa. Sunglasses Online will not charge your credit card until your shades are shipped to you. (If you have a gift certificate, it will be redeemed when your item ships).
What are the shipping charges for my new sunglasses?
To show you how much we appreciate your patronage at Sunglasses Online, we will give you FREE SHIPPING for all sunglasses purchases within the 48 contiguous United States. Please note that sales tax is applicable on all orders shipped to California. If you would like a shipping quote for Hawaii, Alaska, or international orders, please contact us and be sure to include the item number and the complete shipping address in your email.
When will I receive my new designer sunglasses after placing my order?
Your delivery time is contigent upon the product's availability, and where you are having it shipped. To find a delivery date estimate for your purchase, please click on “calculate my shipping date” during the online checkout process, or check your purchase confirmation for your estimated delivery dates, which you should receive via email.
Is it possible to track my order on Sunglasses Online?
Yes! One of the perks of online shopping with Sunglasses Online is that it is easy to track your orders. Log in to your account on the website and click on "track my order". If you would rather talk to a live person, make sure to have your order number handy and call us between 8:00 AM - 5:00 PM, Monday through Friday at 1-866-866-1948.
What is your Customer Satisfaction Policy at Sunglasses Online?
At Sunglasses Online, our primary goal is to exceed your customer service expectations with our friendly and informative staff, and our great selection of quality designer sunglasses. To guarantee your satisfaction with your new pair of shades, we have a "no questions asked", 30-day return policy, as long as your sunglasses are in new, resalable condition and in its original packaging. For a detailed account of our dedication to your positive purchasing experience, please visit out Customer Satisfaction page.
What if my new sunglasses arrive damaged? Is there a manufacturer's warranty?
In the unlikely situation that your new sunglasses are not in perfect condition when they arrive, please note the visible damage before the delivery person leaves. You must contact us ahead of time to determine your eligibility for a return/exchange before packing and shipping your item back. Please read our Returns and Exchanges page for more information. At Sunglasses Online, most of our sunglasses come with a limited manufacturer's warranty. For more information about a specific pair of sunglasses' warranty, please contact our customer service department.
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