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SHIPPING |
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- US Shipping Rates
We offer FREE shipping via UPS ground within the contiguous United States. If you would prefer another method of shipping please contact our customer service center
- Canadian Shipping
Please contact our customer service center
- Delivery Times
Delivery times are calculated based on product availability, size of item(s) and location. Your estimated delivery dates for FREE shipping are available by clicking “calculate my shipping date” during checkout. Your estimated shipping date will also be available to you in your e-mail confirmation.
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ORDERING |
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- Receipt
The order confirmation that you receive via e-mail is your official receipt. If you would like a copy of this receipt enter your order number and we will be happy to send a copy to you
- Cancel or Change Order
To cancel or make changes to your order please contact our customer service center
- Payment Methods We Accept
 
- Sales Tax
Sales tax will be charged on all orders shipped to California (CA)
- Tracking Your Order
To track your order please log into your account and view “track my order”. Or you may call our customer service center and provide a representative with your order number
- Using a Discount Code
When applicable a discount code may be entered into a field during checkout for extra savings.
- Orders Never Received
If you have not received your order by the scheduled delivery date provided to you please contact our customer service center
- Back Ordered Items
If your order has been backordered due to a shortage of inventory you will be notified by our customer service center.
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PRIVACY & SECURITY |
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- Our Privacy Policy
To view our Privacy Policy please click here
- Safe & Secure Shopping
We guarantee that every transaction you make will be safe. Our site uses SSL certificates to make certain that our buyer’s personal information remains safe.
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RETURNS |
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- Satisfaction Guarantee
Our number one priority is to provide our customers with selection and service that exceeds all expectations. We offer a 30 day no questions asked return policy as long as your item is in new, resalable condition and in its original packaging.
- Return & Exchange Policy
To view our return and exchange policy please click here
- Product Guarantee
We stand behind all our manufacturers’ warrantees. For detailed information on a specific products warrantee please contact our customer service department
- Packing & Sending Your Return or Exchange
Before packing and returning your item you must first call our customer service center to determine your eligibility. Once permitted to return your item(s) please make sure that they are shipped traceable, insured and in their original packaging.
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GIFTS & GIFT CERTIFICATES |
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- Certificates
All gift certificates are sent via e-mail.
- They are only valid on the site from which they were purchased
- They are not redeemable for cash
- They are valid for one year
- Sales Tax will not be charged on the sales of a gift certificate
- Discounts may not apply towards the purchased of a gift certificate
- Redeeming a Gift Certificate
When making a purchase with a gift certificate simply choose “Gift Certificate” as your method of payment during checkout
- Problems With a Gift Certificate
If you are having a problem using a gift certificate please contact our customer service center and have your
o Full name
o E-mail address
o Gift Certificate number
o Your order number
- How to View Your Gift Certificate Amount
To determine the value or balance of your gift certificate please contact our customer service department
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STILL NEED HELP? |
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